Latest articles tagged Digital Transformation:

Stuck in Bimodal IT?

from on 02.11.2015
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organisation

TL;DR “Bimodal IT” is simply an excuse to keep doing IT poorly (Jason Bloomberg). Forget Bimodal IT and focus on Continuous Improvement.         From Gartner: “Bimodal IT” Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility Continue reading

Digital Transformation

from on 29.06.2015
0
Digital Transformation and User Experience

In my previous blog posts I reviewed product, service and platform innovation and discussed the roles that Big Data and Data Analytics have in business innovation. Another interesting dimension that I have not yet paid any attention to, which will be the focus of this post, is innovation in User Experience. Sawhney et al¹ define user experience innovation as changing the way how customers interact with an organisation. The example he gives is moving phone conversations with call centres to Continue reading