Death of the Blockchain – exaggerated?

from on 14.07.2016
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Recently, there has been much carping about blockchains – some commentators going as far as calling them “snake oil” and lead developer Mike Hearn disowning the whole Bitcoin project. In part, this stems from the very success of Bitcoin – the system is approaching its limits in terms of the rate of transactions it can support, as well as the total money supply. Continue reading

Digital By Default?

from on 21.03.2016
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There are a lot of good lessons for anyone running any sort of “digital transformation” or “innovation” programme to be drawn from those very successful exemplars that GDS established in 2013—it’s a treat to go to an iteration boundary showcase and be told about (my, and maybe your) money being saved by newly implemented features, every two weeks for years, as we did at HMRC. There are also lessons to be learned from the compromised ones, like the one at the Rural Payments Agency. Continue reading

Big Data Breakfast

from on 13.08.2015
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BigData Breakfast

“Big Data” is a relative term and means different things to different organisations. It is usually not about the volume of data, but the approaches to both data collection and storage and the use of that data to realise business benefits. The following three signs can be useful to indicate if an organisation is entering “Big Data” territory:     Existing IT infrastructure cannot cope with the growing dimensions of Continue reading

Digital Transformation

from on 29.06.2015
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Digital Transformation and User Experience

In my previous blog posts I reviewed product, service and platform innovation and discussed the roles that Big Data and Data Analytics have in business innovation. Another interesting dimension that I have not yet paid any attention to, which will be the focus of this post, is innovation in User Experience. Sawhney et al¹ define user experience innovation as changing the way how customers interact with an organisation. The example he gives is moving phone conversations with call centres to Continue reading